Insure Think

Outsourcing is still a multi-billion dollar industry, but the future is getting cloudy as the market braces for a transitional phase.

As technology evolves, it may be that smartphone-toting field personnel are capable of doing their job anytime, anywhere.

Business necessity – or perceived lack thereof – holds back many modernization efforts.

Unabashed consumer desire and expectations are spurring the implementation of voice recognition into automobiles, yet questions regarding the technology's effectiveness and driver safety abound.

Regardless of whether the IT industry's glass ceiling has been broken, entrepreneurs make for an industry of unprecedented opportunity for women.

Growth of spending on risk management tools projected to outpace the growth of overall IT spending, making it the hottest corner of the IT market.

Insurers waiting for an end to the soft market will be waiting awhile.

Insurance executives downplay their service delivery and mobile capabilities so far, which is promising.

As future leaders are identified, groomed and mentored, it is important to know the traits that must be innate and those that can be developed.

Insurers believe creative disruption has value, and they want their share.

Three lessons to learn from the ongoing global economic crisis.

Carriers need to strike a balance between standardization and customization when writing policies and paying claims.

A new survey says drivers want more connectivity behind the wheel and that they think automated driving is not far off, but is that what we really want?

As the industry becomes increasingly digitized, marketing and IT must inevitably learn to utilize the integral skill sets they can offer each other.

Cloud technology may solve storage problems, but only while creating security challenges.

Using Wayne Gretzky as a model for effectively processing Big Data.

Monitoring the data made available via social media networks goes beyond internal oversight.

The FIO Director's testimony hints at the sustained power of state insurance regulators and the influence of the FIO report due in January.

How one financial services outsourcer reduced the pains of taking on new customers.

Reducing expenses remains a key priority for insurers, but how much reduction is too much reduction?

Five things IT executives should do to enhance the profitability of their departments.

What procurement and vendor management functions should be doing for you, and a can't-miss guide on how to use them more effectively.

Delivering standards across changing technologies and platforms is a fast-moving target. What can we do to shore up our efforts?

The glut of new interactive technologies for cars being tested presents several layers of challenges to those who must evaluate automotive risks.

As the insurance industry is perceived as increasingly untrustworthy, the candor of social media provides a bridge for the current communication gap between policyholders and agents.

Everyone wants and needs to 'compete on analytics,' but who will assure the right data is being used?

A new report says Smartphones can be used to record keyboard input, increasing the risk posed by such devices to the enterprise.

If there was ever a time to work extra at improving the industry's image, an unfortunate, natural disaster-prone 2011 may be it.

A survey of 90 insurers found customer service experience and product design contribute the highest amount of potential value to creative disruption.

Guidelines asking for disclosure of cyber-attacks aren’t backed by regulation or mandate, so why should an insurer willingly shoot itself in the foot?

With success in fraud detection, automated decision management could spread to low-level decisions in policy administration, underwriting and more.

A new study shows, surprisingly, that outsourcing internal help desk functions is declining, despite the cost savings.

Getting a job is tough everywhere, but IT job seekers still put insurance at the bottom of their wish lists.

Reverse the hiring process with capacity management, a focus on internal productivity and a reduced emphasis on arbitrary goals.

New survey of CIO's 2012 priorities begs for a definition of "IT and business alignment."

Insurers take note: The USPS suggests that customers appreciate the safety and security of paper statements sent via snail mail.

Jobs' ability to simplify the complex created a consumer-driven culture that will force insurers to improve how they conduct business for years to come.

Actually, there are four methods that are still to be considered by insurers when replacing a system...

There’s no question that solid state drives cost more than their magnetic counterparts, but do the costs still outweigh the benefits?

IBM's annual X-Force report reveals the latest trends and abandoned tricks among IT security threats.

The insurance industry has come to call for rapid adaptation, yet core modernization methods remain antiquated within many carriers.

Everybody seems to constantly be on the lookout for the next big business breakthrough, but what if that big breakthrough is already right in front of you?

A frozen screen is annoying, but when that screen is part of a mission-critical application, the consequences could be far-reaching; a new software tool offers hope.

With precise tools to monitor performance out of the office, home-based service representatives are proving themselves a worthwhile investment.

NASA says the overall sea level has declined over the past year, so what are insurers to think?

An IVANS survey reveals why agents are so reluctant to look to social media for communications and customer service.

A natural-language supercomputer holds unlimited potential in unraveling uncertainties surrounding claims and conditions.

Word-of-mouth has always been powerful; social media is simply supercharging the process.

Real-time, location-based intelligence is transforming the way auto insurers operate.

Proactive response is the key; government action is not the answer.

What's different about today's 'Big Data' when compared to 'Big Data' in 2000 or 1990?

Agile may not be a new methodology anymore, but just because it's been around for a while does not mean it's being used optimally.