Machine learning

The drivers are disruptive market and technology forces that are reshaping everyone’s business environment and everyone’s concept of 'customer' and 'service.'

While there has been a great deal of hype around the technologies that make up AI, that will change to action this year according to Gartner analysts.

Moves from Allstate units Answer Financial and Arity, as well as MassMutual, illustrate increasing value of analytics expertise outside core insurance products.

Developers can now really push the limits of their artificial intelligence platforms, giving them not just more human-like and life-like speech patterns, but also more accurate responses.

AI promises to disrupt insurance and to provide major competitive advantage. The result is a flood of investments for leading players.

Several top colleges and universities are offering courses and concentrations in applying data to the sector.

Insurers can expect to receive a lot of update requests during the claims process, and should turn to AI to process them efficiently.

Four out of five employees surveyed see significant opportunity for AI to create a more engaging and empowering workplace.

True benefits of RPA are only possible with a logical implementation plan backed by a thorough governance framework and strategy.

The connected world offers expanded insurance opportunities that can yield billions of dollars in additional revenue, but requires carriers to be more flexible, Accenture says.