Service providers saw promise in 2010 as organizations outsourced more IT work that in 2009, but 2011 isn’t looking as good, according to Computer Economics. The company conducted a study of organizations—banks and insurers included—that outsource IT work and found that the percentage of their total IT spending going to service providers rose from 6.1 percent in 2009 to 7.1 percent in 2010 and then leveled out, showing no year-over-year growth in 2011.
The Computer Economics “IT Outsourcing Statistics 2011/2012” study, concludes that IT executives are maintaining the status quo, awaiting evidence that the tenuous economic recovery will progress before engaging in more strategic outsourcing initiatives. And, when considering the potential for successful service and cost experiences with outsourcing, four IT functions stand out: application maintenance, application hosting, data center operations and network operations.
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