While software as a service has re-energized the software market, it does not solve all the challenges of delivery, according to
However, with more than 95% of organizations planning to increase SaaS use, the market research firm highlighted four steps for evaluating its role.
Determine the value of SaaS for your organization. It’s not a pancea, Gartner analysts emphasize. Companies should evaluate and understand the trade-offs: SaaS limits infrastructure overheads and management; it lowers short to medium-term cost of ownership; third-party application tools are limited; and applications cannot be counted as assets on a balance sheet.
The next step is to develop an internal and external SaaS governance model that bridges the business and IT.
“People were caught up in the initial hype of SaaS and they didn’t really consider the fact that it was not a completely turnkey, out-of–the-box solution,” says Sharon Mertz, research director at Gartner.
SaaS is maturing and, as a result, organizations are beginning to test its limits, says Mertz. Those limits, according to
Organizations should be continuously developing an integration roadmap for how SaaS applications will integrate with on-premise applications, according to the Gartner’s list of best practices.
Also, companies should evaluate vendors for specific application needs.
“SaaS changes the role of IT from implementing its own operations to inspecting a vendor’s operations,” David Cearley, VPand fellow at Gartner was quoted to say.
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