Dallas - Affiliated Computer Services Inc., a provider of business process outsourcing and information technology solutions, has been awarded an information technology outsourcing (ITO) contract with UnumProvident, a disability income insurer. The five-year agreement is valued at $84 million.Under the terms of the contract, ACS will provide a full range of operational support services for UnumProvident's mainframe and help desk operations, and will assist in the management of the mid-range and end-user environments.
"ACS is a good fit for UnumProvident in terms of size, service offerings, and reputation. Their people, processes, and price for value offered stood out during the RFP process. ACS understood what we are trying to accomplish from a sourcing perspective and worked with us to develop a contract tailored to our specific objectives," says Brent Rogers, senior vice president, IT operations & sales technologies, UnumProvident Corp.
"Before making our decision, we met one-on-one with many of ACS' current clients to hear first-hand accounts about their experience working with ACS. Across the board they confirmed that ACS' primary focus is on what's good for the customer. Again and again, we heard about how ACS does everything in their power to create win-win solutions. With that kind of client satisfaction, we knew that aligning ourselves with ACS was the right decision."
Along with offering business process outsourcing, ACS is experiencing growth in its IT solutions business. The company currently operates multiple large mainframe and mid-range data centers, manages numerous networks, and administers desktops around the globe.
UnumProvident Corp. insures more than 25 million people and paid $6 billion in total benefits to customers in 2005. With primary offices in Chattanooga, Tenn., and Portland, Maine, the company employs approximately 12,000 people worldwide.
Source: ACS Inc.
