New York — The Guardian Insurance & Annuity Co. Inc. (GIAC), a wholly owned subsidiary of The Guardian Life Insurance Co. of America, New York, announced today that Boston-based DALBAR Inc. has awarded the company with the DALBAR Seal of Excellence for Transaction Processing for the third year in a row. The DALBAR Seal is only awarded to those firms that consistently exceed customer expectations for service levels.
Dennis Mosticchio, senior vice president, Group Pensions, credits GIAC's technology implementations. "Our efficiency and accuracy results can be directly linked to our belief in the integration of technology with strong service personnel. We are serious about continuing to look for ways to exceed customer expectations," he says.
Before awarding the seal, DALBAR audited nearly 2,000 of Guardian Group Pensions' clients with recent activity, reviewing GIAC's ability to effectively process contributions, distributions and basic account maintenance for qualified retirement plans that use The Guardian Advantage as their funding vehicle. The results of these tests indicate that Guardian Group Pensions successfully meets the needs and high standards of their clients in:
- Processing transactions efficiently and accurately.
- Timely and satisfactory responses to errors.
- Proactively keeping clients informed of any outstanding issues.
- Overall client satisfaction.
In 2006 DALBAR awarded the company with the DALBAR Seal of Excellence for Call Center Support to Plan Sponsors.
Source: The Guardian Life Insurance Co. of America
