Great American Insurance Group (GAIG) has entered into a strategic relationship with India-based IT services provider HCL Technologies.

GAIG says HCL will provide integrated IT services, business process outsourcing (BPO) and infrastructure management services to the Cincinnati-based property/casualty and its affiliates. GAIG SVP and CIO Piyush Singh says the company will leverage HCL’s application and process optimization capabilities in business processes ranging from underwriting to claims.

“With the global macroeconomic environment creating new challenges, organizations in financial services sectors are focused on innovating IT landscape and operations. The strategic relationship with HCL will support our transformation efforts,” Singh said in a statement. “HCL’s deep domain expertise in the insurance industry coupled with its integrated technology, operations and infrastructure service offerings made them a natural partner for us. This new relationship will significantly enhance our capabilities in offshore technology support. Moreover, the strategic relationship, coupled with HCL’s core capabilities, will provide operational and strategic flexibility to GAIG.

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