Harrisburg, Pa. - Pennsylvania National Mutual Casualty Insurance Co. enhanced its online quoting and application system for personal lines products, as part of its strategy to jump-start profitable personal lines growth.Some of the technology enhancements include quick-hit automation and workflow improvements, including automatically ordering Insurance Bureau Score reports, automatically assigning plan tiering and simplifying and streamlining the application process by eliminating duplication. In addition, product enhancements include streamlining auto and homeowner underwriting guidelines to make them easier to use and less cumbersome, and revising underwriting guidelines to broaden underwriting appetite for selected risks to be more competitive.

"We're very excited to bring our agencies the latest technology enhancements, as well as competitive product and pricing improvements. This rollout is a culmination of the past 18 months, during which time we responded to input from our independent agents by developing solutions that will make it much easier to do business with us," says Bob Brandon, vice president of underwriting operations at the Harrisburg, Pa.-based insurer.

"We understand how much of a burden you can create for agents by making what seems like a very basic procedural or product change, and their need for streamlined processes and systems," says John Foster, vice president of personal lines. "It's very important that we find ways to make it easier for agents to do business with us."

Source: Business Wire

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