Overland Solutions Launches Online Audit Portal

Overland Solutions Inc., a provider of insurance services and solutions, has launched AuditStream, a secure online audit solution for commercial lines carriers. AuditStream is designed to address the inefficiencies and costs associated with voluntary premium audits and related workflow processes.

An Web 2.0 portal with more than a dozen industry tracks, the carrier-branded portal manages service selection, increases overall completion ratios, and gives policyholders a convenient medium for accurate data submission, Overland says.

AuditStream was created in partnership with behavioral psychologists to provide a compelling user experience for more than 12 industries. Users enter required information into a secure website featuring intuitive questions that help guide them through the process, Overland says. The solution then applies configurable rules and best-practice processes to increase completion rates and trigger additional data requests or phone audits if needed.  

Overland says each report is reviewed by an OSI premium audit professional for quality assurance or escalation, resulting in a completed premium audit that can be immediately processed and billed by the customer, reducing the need for any follow-up with the policyholder. Completed AuditStream reports are delivered via system-to-system, Web or e-mail transfer. 

Additionally, Overland says the portal delivers 30% greater completion rates than other mediums by enabling policyholders to enter required data using a password-protected site at their convenience within a specified timeframe, and with online help and tips.

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