Australian insurer Suncorp Group Ltd., has selected Solera's Risk Management Solutions platform to help manage an increasingly complex auto industry, while managing rising customer expectations, Solera said.
Suncorp will roll out Solera's damage assessment and claims processing platform in Australia, starting in October. In addition to claims processing, Suncorp also selected Solera's vehicle identification and customer communications applications in an effort to improve the end-to-end claims process, making it faster and more transparent, Solera said.
"This is a game-changing opportunity to simplify our motor claims process and make it even better for our customers," said Leigh Bryan, Suncorp's head of motor claims.
Suncorp worked with Solera throughout a trial period to customize the platform to meet the needs of the region and integrate with Suncorp's Claim Management System. Solera compiled local data to cover 95% of the cars in Australia and built VIN decoding for 88% of them, Solera said. As a result, the database now includes data on more than 800 models unique to the Australian market.
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