Consumers are increasingly concerned that companies are amassing enormous amounts of information about their activities and using it in unethical ways.
This white paper explores the current state of insurance telematics adoption in the United States. We focus on the challenges insurers face, both internally and externally, in getting a telematics program to market and provide information on the benefits derived from implementation.
Examples include robotics, virtual assistants, artificial intelligence and customer self-service technologies, which include kiosks and self-checkout lanes.
The industry has a way to go in fixing the underlying information challenges needed to respond to regulatory requests and to innovate, says Michael Atkin.
