Nuance Mix Answers enables digital and voice chatbots to understand more intents, find more answers and increase self-service through new GPT enhanced functionality.
The TransUnion™ 2023 State of Omnichannel Fraud Report found that digital fraud continues to rise, with 4.6% of all customers' digital transactions globally suspected to be fraudulent.
Talkdesk industry experts in Financial Services and Insurance, Bhavana Rana and Sendam Ravikumar, explore insights revealed in the latest Talkdesk Research™ report, ''Building loyalty in insurance through elevated customer experiences''.
Third-party risk is becoming increasingly expansive as organizations rely on a burgeoning network of external vendors to operate. Read about some of the regulations emerging to combat this issue, how organizations ranked third-party risk concerns in the International Data Corporation (IDC)'s Future of Trust Survey, and how technology solutions can help organizations coordinate an effective response.
Poorly managed cyber risk increases a business's susceptibility to breaches that can result in heavy financial, regulatory, operational, and reputational costs. Get this article from AuditBoard to learn how cyber liability insurance works, why you need it, and three ways you can reduce your premiums with strong cyber risk management.
To create differentiated offerings and address ever changing customer needs, insurance companies – including firms across both L&A and P&C – are leveraging and creating ecosystems that span a range of industries.
The stakes have never been higher for insurers to modernize. Join this webinar to hear experts from Guidewire and Appian discuss how to overcome today's biggest challenges related to digital modernization.
Drive speed to market and digital transformation with powerful and easy-to-use communications software designed to automate the form and document lifecycle — from inception to delivery.
Winner of the 2021 Unified Communications platform of the year, EngageOne Communicate enables insurers to create personalized, interactive and data-driven customer engagements across video, chatbots, email.
Efforts to keep up while hamstrung by unforeseen events have carriers implementing technologies (e.g., aerial imagery, geospatial data, AI) that help overburdened teams optimize their resources by simplifying policy management, claims processing, and customer service.
Leaders in the insurance community are always looking for innovative ways to help their firms move forward. Learn about the latest technology transforming the industry.
Winner of the 2021 Unified Communications platform of the year, EngageOne Communicate enables companies to create personalized, meaningful and interactive digital engagements with their customers.
Insurance is complex. But it doesn’t have to be. With the right sophisticated technology in place, today’s insurance carriers, MGAs and brokers can transform commercial underwriting to make it simple and insightful. Learn more.