Creating a digital customer experience should be an end-to-end experience that not only empowers the end user, but also helps to create demonstrable efficiencies for agents and brokers alike. We know this is now an imperative, but what’s entailed?
As the world’s economies struggle with shutdowns, disconnected workspaces, and recessionary pressures, the insurance industry faces unique challenges that modern technologies can help solve.
One of the finding within the World Insurance Report 2020 by Capgemini and EFMA, was the increasing need to deliver hyper-personalized, experience led engagement to all customer segments.
Just as most insurers are struggling to repay the technical debt built up over the years by hanging on to old communications systems and platforms, they are battling a related communications debt.
During this fireside chat, you will learn how IBM and other organizations are adapting technology to optimize this crisis, avert risk, and increase employee satisfaction and productivity, while driving innovative thinking and enhancing customer experience.
Every single business, no matter the industry, faced the same challenge when COVID-19 changed our world, provoking the same question: how do I ensure my business can survive this crisis?
Learn how commercial insurers around the world are accelerating the competition for small-business clients in the post-COVID economy, by moving to digital-first, “contactless” signup and onboarding processes.
