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For insurers like SafeAuto that heavily rely on online consumer engagement, robust application uptime and performance means the difference been competitive edge and sure trouble.

Insurers should keep apprised of Twitter, LinkedIn and Facebook's latest developments, as they could have profound effects on the business.

Social media outlets are hot marketing tools—and dangerous security risks. What’s an insurer to do?

Tealeaf 8 is designed to measure Web site experience in real-time by identifying patterns of behavior that signify customer struggle.

As the number of claims mount, insurers are in a scramble to manage risk management issues surrounding property/casualty coverage of faulty Chinese drywall. Yesterday, Louisiana became the first state to openly challenge insurers, passing a bill stopping insurers from increasing premiums or canceling homeowners and commercial property coverage because of such claims.

The Qatar-based reinsurer signed a three-year contract with RMS to manage earthquake risk in Asia.

XML-based Thunderhead NOW is designed to simplify the process of making changes to data, eliminating the need for IT involvement.

The financial services provider named managers to lead new offices in California, Argentina and Brazil.

Despite failure to reach a bipartisan deal, Republicans and Democrats unanimously agreed to allow the debate to move forward on the Senate floor.

But the logjam may allow a full debate to proceed.

Although efforts are underway to harmonize certain areas of insurance regulation, such as solvency margins and the regulation of control and management, until there is overall harmonization of international insurance laws, sellers, producers and buyers of multinational programs face certain challenges. So says Suresh Krishnan, general counsel, Multinational Client Group at the ACE Group of insurance and reinsurance companies, in a new report. The challenges, says Krishnan, involve making sure companies are not inadvertently assuming risks under local insurance and tax laws in the various jurisdictions implicated by their programs.

The solutions provider adds P&C insurance software provider Harcase Software.

Gartner analysts predict that 95% of organizations will support a blended approach to enterprise architecture by 2015.

AIG is continuing to repay its debt to the federal government, but much of the progress reflects the numerous exchanges of debt that AIG owed the Federal Reserve Bank of New York Revolving Credit Facility.

Perhaps this isn't surprising, as smaller firms have a lot more to lose if they have fraudulent accounts in their midst.

The National Flood Insurance program, which has limped along on a series of temporary extensions, may be due for a more substantial resolution.

Online tool enables single, uniform reporting to multiple entities.

American Association of Insurance Services data center is designed to allow member companies access to its traditional premium and loss data, plus geographic, demographic, weather, crime and other types of data collected from public and private sources.

Insurers’ self-service strategies should be about bringing together process management and customer experience management.

If the insurance industry truly designed technology to meet user needs and expectations, it could avoid a lot of pain and effort by leveraging existing user behaviors.