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Toronto-based Manulife Financial Corp. announced that it has decided to establish separate audit and risk committees that will be populated by board members.

The Risk and Insurance Management Society Inc. (RIMS) says pay-disclosure rules created by the New York Insurance Department are insufficient to protect consumers and urged the department to reopen a period of public comment on the proposal.

Much has changed in the use of standards and technology during the past four years, and the Association for Cooperative Operations Research and Development, (ACORD), Pearl River, N.Y., intends to confirm how those changes are affecting efficiencies in the insurance industry.

Customer satisfaction with the goods and services that Americans buy remained strong in the fourth quarter of 2009, according to the American Customer Satisfaction Index (ACSI), produced by ACSI LLC. The same doesn’t hold true for the property/casualty insurance industry. While the full index, which measures buyer satisfaction of 200 companies in 44 industries and government agencies, is largely unchanged (dipping 0.1%), the P&C industry declined 1.2% to an ACSI score of 80 (on a 100-point scale).

At a time when drivers and their habits—especially in regard to cell phone usage—are under a microscope, The Allstate Foundation released information regarding the behavior and attitude of teenage drivers.

Vendor recognized for document management expertise.

Powered by biofuel, the health insurer’s mobile trucks take marketing information to potential clients across Pennsylvania.

As deadline nears, NFIP extension is dropped from jobs bill.

Latest version designed for more user autonomy in signature and data placement within electronic documents.

The mortgage insurance unit of Old Republic International Corp. is asking a court to back its refusal to pay claims on soured mortgages originated by Countrywide Financial Corp.

Google Buzz users went nuts when their contacts were assembled without their consent, but other social media users are only too happy to air every piece of dirty laundry in their baskets to anyone who will listen.

Forrester report finds insurance providers among top industries in ranking of customer service interactions.

Insurers look to new crop of quality mortgages to offset losses on loans made during the bubble years, but dealing with tougher underwriting standards.

America's Health Insurance Plans and the Blue Cross and Blue Shield Association lead the collaboration.

Celent recognizes carrier’s use of analytics technology to identify cases of fraud that may be abnormal, or too hard to spot with the human eye.

The Independent Insurance Agents & Brokers of New York says it will not “sit back idly and let the department impose an unnecessary rule that will only serve to add another time-consuming and costly requirement for our members.”

Open source offers rapid turnaround and quicker time to market, which appeals to many insurers.

Insurers don’t buy tech for policyholders to tell them how pretty their bill is but, instead, as part of a bigger strategy to do something for the business.

The Toyota recall is the perfect opportunity for carriers to encourage online self-service.

Speed is an important part of the equation that yields customer satisfaction and begets retention, but not at the cost of relationship building.