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Carrier staff assigned to transformation efforts need to find strong champions and set clear expectations, says MetLife CIO.

Technology platform uses third-party data to reduce the amount of input required of agents.

Miguel Edwards is responsible for digital customer experience improvement in his new position.

Carriers must compete on insights from consumer information, not just the convenience of digital-app services.

Despite automated tools, the skills gap has increased, leaving organizations vulnerable, says Ponemon Institute expert.

Carriers must create a roadmap for the transition from text to voice while building, deploying, and continuously improving its own voices.

Five ways that digital technology is transforming the insurance workplace just as much as product.

While information on customers is readily available, danger scenarios are also changing rapidly, says insurer's personal insurance leader.

The company has signed on with three companies in 2018, seeking early traction and a strong team., says business development VP.

Effective leaders establish and communicate a short list of priorities linked to business objectives so that everyone can align and contribute.

After thousands of unmanned-aerial-vehicle flights, the carrier sees even more use cases for the technology, says chief claims officer Ken Rosen.

Forrester Research has identified three EA trends that can help CIOs and IT organizations improve their transformational efforts.

In a final look at the startup cohort, improving employee performance, managing chronic pain and detecting insurance fraud take center stage.

The idea that products that were relevant to Baby Boomers have staying power into the third decade of the 21st century seems implausible.

With disruptive startups in our industry trying to break the status quo, there are key differences to keep in mind.

A rapidly changing world will have new risks that are managed in new ways, a fact informing insurance digital strategy.

New numbers from the Bureau of Labor Statistics show that these roles top IT hiring in the tech sector, while there was a decline last month in such recruiting among 'user' organizations.

The multi-line insurer joins State Auto as an early member of the consortium launched last year.

It may seem daunting for carriers to navigate all the advancements happening in technology, but there are key items to keep in mind, says EY's Sophie Yen.

The multiline insurer is giving developers an opportunity to solve business problems in a two-day event.