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Canadian P&C insurer intends to consolidate and update billing operations and launch new products and services over the web.

New Zealand’s largest general insurance provider takes on core systems transformation to improve customer service and speed to market.

Team selects Instec’s Quicksolver based on its configurability, bureau-based rating and quoting, resulting in more efficient business processes and faster quote-to-bind.

A unified digital strategy recognizes that all business strategies and technologies touch the customer in some way and that a one-size-fits-all channel model is obsolete.

Just because a development team is doing continuous delivery or packaging releases into two-week sprints doesn’t mean that code is being moved to production.

Millenials and lower-income people are receptive to calling directly from a mobile ad, according to a study, but insurers need to answer the call.

Quote Advantage produces two quotes for the carrier's BOP product in under a minute.

The life insurance carrier credits Agile development with helping it get a line of business live on the FAST platform less than a year after selection.

Dina Shapiro takes over as head of tax for the broker, a position she held previously for American Express and GMAC.

Documentation on aging systems often is akin to tribal knowledge, and the potential for things to go bump in the night increases as these environments face generational transition.

When insurers assess the risks and conduct cost-benefit analyses on whether information systems should be encrypted, more often than not the decision has been made to not encrypt. That has to change now, industry observers say.

More than a month later, more than 50 million people affected by the breach haven’t been notified by the company, senators Lamar Alexander and Patty Murray said.

Insurers are caught in a complexity predicament because of frequent mergers and acquisitions, expanded product and service offerings and more stringent regulations.

The rankings are based on national averages for 1,522 models, for a 40-year-old man with a clean driving record and good credit.

The new app features direct access to ACE’s medical and emergency assistance partners and location-specific safety alerts, including for diseases, crime, civil unrest, acts of terrorism and natural disasters.

Hackers succeeded in accessing claims and clinical data from Premera, but they may be wasting their time trying to monetize health data, industry observers say.

Cyberinsurance is on the rise, and insurance companies are asking their IT departments where the most risk lies. Here's what IT staff says are the most important items to cover after a breach.

When big commercial insurers develop cyber risk coverage for their clients, IT helps illustrate the problem and identify solutions. CNA and XL Group take us inside their processes.

Premera Blue Cross, serving the Northwest and Alaska, was hacked beginning last May, and even more sensitive data was exposed than in the Anthem hack.

The insurer plans test flights near Bloomington, Illinois; could use drones to assess roof damage claims and respond to natural disasters.