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All of Agile’s principal leadership now has moved into the Majesco organization.

While brokers historically have owned the customer relationship, satisfaction rises when insurers are involved during service interactions, according to a study from J.D. Power.

The implementation began with a new customer documents communication strategy and the elimination of CSE’s internal print and mail operation.

Insurers now can buy Driveway’s technology backed by Pinnacle’s rating, actuarial and regulatory guidance and can choose technology, consulting and scoring individually, or as a coordinated package.

With the addition of Baja's 88 locations, Confie expands it presence in Texas to 210 offices.

The NetBOP Insurance Portal has been expanded to serve Alabama, Arizona, Idaho, Minnesota, South Carolina, Utah, and Wisconsin.

Veronica Scotti has a deep background in reinsurance and risk management, with a career spanning corporate finance advisory, asset management and strategy.

Widespread use of mobile devices is driving insurers and other financial services firms to increase spending to protect data.

Insurers should note that customers are more willing than ever to divulge personal information for the promise of a better deal, an enhanced experience and better service.

John Huff was elected Sunday to fill the spot vacated by now former Pennsylvania Insurance Commissioner Michael F. Consedine

Fifty-five percent of P&C insurers surveyed by Towers Watson said that predictive analytics implementations have had a positive effect on customer retention.

IBM is in transition mode -- pushing beyond traditional hardware, software and IT services to more aggressively promote cloud, mobile, social and big data offerings.

Amazon Web Services now commands 28 percent of the cloud infrastructure market, followed by Microsoft, IBM, Google and Salesforce.com.

ClaimsVISION will serve as the city’s single and centralized workers’ compensation claims system to provide highly automated and streamlined claims processing.

The upward trend in IT jobs continues as the economy continues to strengthen, according to an analysis by IT consulting firm Janco.

All 56 states and territories under NAIC's purview are expected to join in the effort to figure out what happened at Anthem and how to prevent similar events in the future.

He is described as prioritizing "technology to improve the efficiency and effectiveness of license applications, renewals, complaints, enforcement actions and board and commission nominations."

The costs to deal with the breach won’t hurt this year’s earnings outlook, in part because the company has its own insurance to cover such incidents.

Companies need to start encrypting personal information, especially important data such as Social Security numbers, and storing it more securely.

Hackers are increasingly targeting organizations that house medical data -- and the consequence of a breach are steep. Here’s what CIOs need to know about the biggest insurance data breach and what they should be doing to protect sensitive files.