Customer data

The auto insurer believes that better driving information can help make consumers safer while opening up more interaction points for the carrier, according to chief underwriting officer Elaine Montgomery-Baisden.

Nabil Hachem joins the insurer from the Novartis Institute for BioMedical Research.

Common problems include slow performance, difficulty troubleshooting issues and application downtime, according to a survey of IT execs.

Consumers are increasingly concerned that companies are amassing enormous amounts of information about their activities and using it in unethical ways.

The company's SmartRide UBI program is yielding valuable data, says carrier VP.

Insurer plans to leverage large swath of data to re-evaluate risk as autos modernize.

Nearly half of organizations are adding these professionals to payroll, but perhaps even more sought-after is the CDO.

Modus, founded in 2002, tracks driver performance for carriers and fleet managers to conjure up better risk profiles.

Nearly half of firms polled think the problem affects their ability to innovate, develop new products and services and get them to market quickly.

The latest cyber attacks, as well as certain regulations, pressure insurers to bring on a full-time security professional, says Novarica's Mitch Wein.

SVP of digital Andy Breen says that insurers should focus on the data that teaches the machine and let others handle the inner workings.

Cyprus-based insurer deploys new platform for life, investment and health lines of business.

More than a third of customers prefer automated service via machine learning to alternatives, according to Celent report.

New study reveals large gap between consumer expectations and how organizations act on them.

The Signal mobile app, available in Arizona, measures driver attentiveness in addition to traditional metrics.

While other industries struggle to actionalize customer data, insurers see a lift from more targeted messaging

Technology is adding a new dimension to insurers' analytics practices as essential information for customer applications may be already readily available.