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Insurance product creation historically has been based on historical data – the rear-view mirror view. However, there is a fundamental change afoot that cannot be ignored.April 2
PrincipalSMA -
The way insurance companies respond to the COVID-19 crisis is indicative of how the industry will meet the biggest challenges going forward: the disappearing retail customer, over-regulation, shrinking product margins, low customer loyalty and public distrust.March 27
senior partnerSimon-Kucher & Partners
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It is critical to assess insurers’ internal operations and the implications for employees.March 25
PartnerStrategy Meets Action
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Heading into the New Year, many enterprises are looking at how AI and data analytics can drive their digital transformation journeys.December 20
Chief digital officerGenpact
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The findings of a new survey show that many field agents think the technology tools provided by their organizations are not evolving as quickly as their needs are.December 10
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Many insurers are reconsidering outdated product-driven business models and turning their focus to improving the customer experience.November 12
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Instead of overloading customers up front with a fog of terminology, we are trying to provide just the right information at the right time.November 7
Senior business development managerAuto Insurance Specialists
