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By redefining customer engagement through proactive risk mitigation, the home insurance insurtech’s leadership believes the industry is ready for a change.June 18
Director, insurance practiceJ.D. Power & Associates -
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The ongoing focus on engaging existing customers and attracting new ones will drive demand for social media analytics over the coming years.June 5
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Using technology and automated underwriting allows insurers to build bridges to know the customers personally, say panelists.May 31
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But there are still areas where carriers are falling short digitally, according to market research firm's experience study.May 28
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Company shares parent with Great-West Life Co.May 23
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Packaging coverages to create more options, simplifying applications, and offering video chat during the claims process are just a few examples of innovation.May 20
VP of research and consultingNovarica
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Insurers must listen to their customers and deliver on their expectations before someone else does, says Aflac exec.May 8
EVP and COOAflac
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How can we develop solutions that prioritize both without creating frustrations for the end user? These are questions we must explore in order to promote positive growth and innovation.April 22
BloggerISACA
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Food sellers, like insurers, faced intense competition from Amazon after its acquisition of Whole Foods. Here's how customer experience helped winners emerge.April 22
