Customer experience

Contingency plans should address protecting documents, establishing communications and ensuring the security of physical office locations.

Here are five questions for agents considering this transition.

Nationwide's Sarah Jacobs shares how technology is changing the risk profiles for homeowners.

AI is reshaping key aspects of property restoration, from initial assessment to project management, documentation and even customer communication.

As customer expectations change, insurers must take a proactive approach while being responsive to their needs and AI can help.

Pet insurance needs to do more than reimburse. It must actively support pet owners in predicting problems and delivering real-time value.

Insurers that invest in modernizing how funds are held, moved, and monitored will be the best positioned.

The top areas where AI chatbots are reshaping the insurance customer experience.

Hi Marley has a mission to empower the insurance industry to communicate simply and build trust.

Policyholders and claimants expect the payment process to be an easy and transparent aspect of the claim process.