Customer experience

Telematics is revolutionizing car insurance through usage-based policies and personalized risk management options.

Research from Digital Insurance on the cost of artificial intelligence.

Insurance companies must rebuild transparency with the people and businesses they serve.

Actionable strategies for insurers to enhance loyalty.

The following stories and InsureThink opinion articles are a part of a series on how AI is being deployed in claims.

Younger consumers prefer digital insurance experiences creating challenges and opportunities for the industry.

Insurers and adjusters are using AI across the claims space to expedite the process, verify information and improve the customer experience.

Digital transformation is streamlining operations and enhancing customer experiences.

Behavioral economics is gaining traction in insurance underwriting.

A look at insurer innovations and strategies

It's a critical time for insurers to assess technology investments and infrastructure

Keynova Group released the Q2 2025 Online Insurance Scorecard evaluating the digital offerings from the top 12 insurance carriers in the U.S.

Contingency plans should address protecting documents, establishing communications and ensuring the security of physical office locations.

Here are five questions for agents considering this transition.

Nationwide's Sarah Jacobs shares how technology is changing the risk profiles for homeowners.

AI is reshaping key aspects of property restoration, from initial assessment to project management, documentation and even customer communication.

As customer expectations change, insurers must take a proactive approach while being responsive to their needs and AI can help.

Pet insurance needs to do more than reimburse. It must actively support pet owners in predicting problems and delivering real-time value.

Insurers that invest in modernizing how funds are held, moved, and monitored will be the best positioned.

The top areas where AI chatbots are reshaping the insurance customer experience.