Customer experience

High winds continue to impede firefighters' progress in the Pacific Palisades and Eaton fires.

Experts suggest the life insurance industry is set to experience growth this year as more insurers deploy technology.

Sentry Insurance announced the completion of its acquisition of The General from American Family Insurance for $1.7 billion.

The insurance industry is on the precipice of transformation, driven by sophistication in AI, changing market conditions and modern technologies.

Life insurers and distributors urgently need to shatter their reliance on outdated processes to fix the customer satisfaction problem.

Companies should adopt a privacy-first approach to biometric authentication.

With advancements in technology, changing consumer expectations and a growing focus on sustainability, insurers must adapt.

Responsible AI governance should be a foundational construct of any insurance carrier'sAI strategy and needs to be considered at each and every stage of the Gen AI journey.

Paper checks can delay the claims payment process for policyholders, but many companies are still hesitant to move to a digital payment system.