Customer experience

Insurers have never been in a better position to be able to tailor messages or offers to prospects based on their behavior.

Blockchain is likely to play a major role in the reshaping of insurance, but many carriers are still in learning mode.

Trov enables users to insure personal items using their mobile phones for the duration they choose.

Chief digital officer Darryl Siry has overseen a shift to Amazon Web Services.

Robert Klaczak will leverage Lincoln’s digital, automation and data analytics capabilities to improve customer experience.

Softheon's product suite arms the Texas health insurer with improved enrollment and payment reconciliation capabilities.

The Italian company looks to establish greater transparency between insurance providers and customers.

Metlife's innovation center, LumenLab, is calling for new products in customer engagement, claims and the sales process,

The Hawaiian insurer aims to standardize policy administration, billing and claims using Guidewire's cloud-based platform.

The goal is to deliver more real-time policy information to customers.