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The Hartford leads in ranking of auto claims satisfaction; more customers are checking claim status online.
October 28 -
The EIS and Amazon Web Services combination serves the benefits business unit.
October 26 -
As AI and machine learning encroach on the insurance business, business cases are formed.
October 25 -
The reinsurer partners with insurtech startup Ladder to sell life insurance policies online without an agent.
October 25 -
Analytics on its own isn't a strategy, says P&C insurer VP -- it's a way to put other strategies in motion.
October 25 -
How the customer experience revolution is affecting all lines of insurance.
October 25
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Insurer's analytics leader discusses tips for developing good testing practices.
October 23 -
USAA uses a three-pronged approach to achieve a top mobile user experience, according to Patrick Kelly, the insurers emerging technology executive.
October 20 -
2016 marks the first year at PHLY where chat and email interaction with customers has increased while traditional telephone communication has declined.
October 20
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The insurer began implementation of Guidewire software in 2013.
October 20
