Customer experience

Which company will change the insurance purchasing model and transform the buying process by using a tool like a choice engine?

Agents and carriers can work together to develop mobile applications and interfaces to enable clients to stay in contact with their agent throughout the entire policy lifecycle, not just at the time of a claim.

Mobile claims applications clearly have the potential to increase customer satisfaction by offering greater speed, accuracy and transparency into processes that were previously opaque. But without proper planning, they can prove to be a double-edged sword.

The added difficulties and pressures that come with providing claims coverage through a mobile app.

This compilation of the top slideshows of 2012 is based on pageviews and represents the biggest topics and trends from the past 12 months.

INN’s top videos list is based on views and contains must-know information from some of the most forward-thinking voices in the industry.

Mobile Rhino, a program managed by Stuckey & Company specialty insurance broker, has launched a free mobile app that offers a six-point protection plan that covers loss, theft and digital life protection for ID theft and personal privacy. The plan is designed to cover more common issues such as accidental damage, electrical and mechanical malfunctions as well. The insurance plan covers all generations of iPhones and iPads, with future expansion to offer coverage of other smartphones and devices, such as Android.

Survey indicates insurers can no longer afford to believe that customers would rather send check payments to their insurers than go online.

In terms of implementation and internal processes, speed is what delivers market share and customer satisfaction.

App redesigned to now include one-touch pay, interactive insurance charts and self-help videos.

Through a risk-based, multi-carrier product search online, Oncor’s life insurance representatives compare life insurance policies from industry providers.

CEO anticipates a growth period as insurer expects 2012 earnings to double last year's.

A recent report from PwC outlines the four technology pillars to a forward-thinking 10-year business plan.

Life insurer turns to Informatica to help shore up there customer experience infrastructure with improved master data management, enterprise data integration and data quality.

Genworth study identifies four consumer groups most at risk of being underinsured, recommends annual insurance reviews.

Implementation of the web-based platform from ISCS is already under way, according to the mutual insurer.

For being such a smart industry, the link between customer engagement and user experience appears to be stuck in a blind spot.

Health insurers, in particular, are finding innovative ways to engage their customers, keep them healthy and build brand in the process.

New York Life leads life insurers in customer satisfaction; State Farm and Progressive share the top spot among P&C insurers.

Insurer anticipates using OnBase throughout the enterprise to connect information in policy management, billing and claims systems.