Customer experience

Attorneys General around the country receive notices from the insurer this morning about social security numbers, driver’s license numbers and other personal information of its customers being compromised.

Consumer demands take center stage as Intact Financial purchases UXP software with the hopes of becoming more agile.

Social media represents the latest in a string of technologies that companies shy away from initially, only to eventually embrace it and realize its full potential.

With boomers growing older and new demographics taking center stage, how much longer will agents and advisors be the preferred source of information for customers?

Insurance Telematics is the overnight sensation that's been more than a decade in the making. And while telematics, usually associated with usage- or behavior-based insurance, is frequently portrayed as a revolutionary idea, it has failed to live up to its potential. Until now.

Mobility has quickly become the most expansive, accommodating and transformational technology in the insurance industry. Just take a look at some of the bold claims circulating recently, including the title of a recent report, "The Future of Insurance is Mobility," from Forrester Research.

MobileProducer designed to enable access to accounts, policy information and more for insurance producers on the go.

GEICO has announced iPad application updates designed to make it easier for customers to conduct business and learn about their policies.

New sales tool aims to simplify the process of setting IUL assumptions for producers and clients.

Per unit costs for life insurers drop dramatically, as do errors and the business-cycle time.

40 percent of mid-sized and 10 percent of large P&C insurers are implementing or planning such projects, and many challenges are foreseeable, Deloitte research says.

As the company considers its mobile strategy, Waleed Sharaf, VP of Information Technology, ICW Group, discusses some of the possible solutions to address the requirements of several customer types.

Mortgage technology solution designed to help homeowners refinance electronically.

Insurers plan on seeking growth through claims upgrades over the next three years.

While online service is preferred overall, Celent survey also found that younger consumers favor face-to-face interactions for complex customer service issues.

With upgraded app, dental insurance members no longer need to carry physical ID cards.

With life insurance ownership at an all-time low, a top-tier insurer gets creative in an attempt to meet customer desires.

Online tools and a structured framework designed to help financial advisors address lifetime income planning needs.

Insurers headed into the year set to face some of the industry's biggest challenges, most have overcome the obstacles, but not all.

Software to boost multichannel marketing and spur customer segmentation.