Customer experience

Progressive Announces Expansion of Sales Force

Damage Figures from Joplin Tornado Top $1B

In wake of scuttled Allied World merger, Transatlantic turns down resubmitted takeover bid from Berkshire Hathaway subsidiary.

Transatlantic, Allied World Terminate Merger Agreement

Real-time, location-based intelligence is transforming the way auto insurers operate.

Amarillo Top City for Hail

Systema Software extends product reach in attempt to meet the needs of the Cayman Islands-based auto insurer.

Spring Valley Mutual to Become Affiliate of Main Street America Group

Aflac research shows that 76 percent of workers acknowledge mistakes surrounding benefit decisions.

XL Insurance Launches Political Risk and Trade Credit Unit

How far is too far when it comes to gathering and sharing information about potential customers?

Sun Life Financial Pulse Poll concludes that fear and wishful thinking paralyze many people age 50 and older from planning for long-term care.

Nationwide releases survey revealing that the majority of policyholders’ beneficiaries are aware of being designated on the policy and will know how to file a claim.

Top 50 Global Reinsurers

Moody’s Ups Commercial Lines’ Outlook to Stable

Paperless alternative enables access to online documents, bills for policyholders.

Hurricane Irene and the recent earthquake have made evident the importance of social media; the trick now is to maintain the connection to improve readiness.

Insurers are facing a crossroads at the intersection of “social” and “media,” with its next iteration anything but business as usual, says expert in new media.

J.D. Powers latest report reveals policyholders with flood insurance less satisfied than those who opt not to carry it; Amica takes top spot in overall customer satisfaction.

Enterprise IP telephony software shows early signs of improving customer service and employee productivity.