Customer experience

Social media, text messaging, customer assistance and catastrophes: How Irene and the recent earthquake have taught us to communicate.

Allstate, State Farm issue information, advice to policyholders affected by Hurricane Irene.

Laura Schupbach to take on role being vacated by David Zuercher at the end of the year.

While coastal wind damage is less than expected, inland flooding wreaks havoc in Northeast.

AT&T to assist the insurer in creating an application to provide policyholders with on-the-go services.

Thunderhead’s NOW platform to streamline customer communications systems.

Hurricane Irene advances toward New York and an estimated $2.4 trillion worth of insured properties in the state’s coastal areas.

In a low-growth economy, technology consolidation enables insurers to increase the production of existing agents, expand into new channels and monitor performance of all sales activities.

Insurers Ready for Irene

New Aite Group report examines how predictive analysis can help insurers remake the claims process.

Indiana Farm Bureau Inks Payments Deal

Industry fortunate as insured losses from quake estimated at less than $100 million; but catastrophe-related losses in the first half of 2011 already stand at $27 billion.

Allstate, GEICO, Nationwide, Progressive and 10 others rated and reviewed on OnlineAutoInsurance.com’s newly launched site.

MetLife Regains Top Annuities Sales Spot

The storm season gathers steam as Hurricane Irene passes over Puerto Rico.

Spitzer Sued by Ex Marsh Exec

Former AIG and Allianz employee to manage the Corporate Life and Pensions sales force in North America.

Prolonged Low Interest Rate Puts Life Insurers at Risk

Allstate Agents Group Votes to Unionize

Male drivers acknowledge being distracted by women in “summer attire” in survey by U.K. insurer.