Customer experience

Hi Marley reveals commonly asked questions after analyzing a sample of auto and property claims from its database.

Amica, Geico and Progressive rank highest for customer satisfaction in the service segment of the study.

Consider developing a concierge FNOL team to handle increased demand.

Simon-Kucher expects customer churn and switching behaviors in auto-insurance to increase sharply in 2023.

Digital Insurance spoke with Sears Merritt, head of enterprise technology and experience at MassMutual.

Digital Insurance spoke with Sheila Anderson, CIO of Aflac.

Personalization isn't so much a trend as an expectation.

With underwriting by Federal Life and Swiss Re, digital product addresses millennial, Gen X needs

The system created by Nationwide and Generali was recently recognized for the 2023 Celent Model Insurer award for Digital and Emerging Technologies.

SafeGuard 360 breaks barriers separating different coverages.