Customer experience

Columbian Financial Group (CFG) has expanded on its deployment of the ALIS Policy Administration System, created by FIS Software Inc., a provider of enterprise-level, end-to-end policy administration systems for life, annuity, pension and health products.

Insurance Technologies LLC, a provider of sales automation solutions for the financial services industry, has released Version 2.0 of VisibleChoice, its multi-carrier annuity sales and research solution with a new look, enhanced features and added capabilities.

Insurance enterprise solution includes software, services, hosting and maintenance.

New website designed to speed enrollment of medical and behavioral health physicians, as well as small practices of five or fewer physicians.

The technologically-conservative North American life insurance industry is finally recognizing the value of automated underwriting platforms.

The American Association of Insurance Services (AAIS) elected Christopher Taft, president and CEO of Preferred Mutual Ins. Co., New Berlin, N.Y., as its chairman.

People think seniors' online habits revolve entirely around looking at their grandkids' pics on Facebook, but they're surprisingly active when it comes to advocacy.

The app is intended to make Allstate's group benefits available to more than 300,000 employers and 12 million consumers.

Against a backdrop of global catastrophes and political distress, CEOs rank fueling business growth as No. 1 priority; talent management and innovation emerged as the most critical vehicles for implementing strategies.

LIMRA CEO recently issued a plea to insurance professionals to get with the times when trying to teach the younger generations about retirement.

John Nelson will take over for Lord Levene of Portsoken in October; believes insurers need to address high catastrophe claims and low investment returns

North America should account for more than half of the 300 million NFC-enabled phones, research says.

The association also recognized two others at its award ceremony.

New England insurer will offer online billing to its large and small group, and individual customers.

The consulting firm helped COUNTRY Financial to devise a disciplined methodology for core system evaluation and selection.

The insurance industry is well positioned to grab more of the $16 trillion-plus in U.S. retirement assets in the coming years. This was the message given by Robert Kerzner, to 400 attendees at the 2011 Retirement Industry Conference being held this week in Las Vegas. The annual Retirement Industry Conference event is hosted by LIMRA, LOMA and the Society of Actuaries.

Change is in the wind at insurance company across the country, and with that breeze comes a spate of new executive hires, many of which seem to be focused around American International Group Inc. (AIG).

A Texas judge orders the insurer to reimburse policyholders for charging "excessive premiums."

The industry, on the whole, is less profitable than it was 40 years ago. So how do we turn it around?

Through a combination of key technologies and partnering with the business, IT can help insurers achieve profitable growth.