Customer experience

All these technological changes are reshaping customer expectations. What’s a carrier to do?

Seeking to repay its debts, Liberty Mutual Holding Co. reportedly announced today that a unit providing coverage through independent agents will sell up to $1.41 billion in shares through a public offering.

HHS launched a Spanish-language version of the HealthCare.gov website, which was mandated under the health care reform law.

Product to provide states with technology options to help residents purchase health insurance.

Version 10.5 features upgraded location analysis and customer data mapping for insurers.

New app to provide connectivity to Aon Benfield’s placement platform, FAConnect.

It’s no secret that claims management is a key indicator of customer service. A Consumer Reports' reader survey revealed 86% of readers who filed were highly satisfied with the handling of their claims among 22 insurance companies.

Commercial Lines Billing system is designed to streamline the billing process, and increase the time and cost efficiencies for companies and their clients.

Data migration issues have long held life insurers back from replacing their legacy systems.

Insurers may want to ensure they're not guilty of providing a vastly different quality of customer service via social media versus other channels.

Fitch has revised its sector outlook on the U.S. property/casualty insurance industry to stable from negative for both the commercial lines and personal lines sectors. A stable outlook for the sector indicates that Fitch believes a vast majority of insurer ratings will be affirmed as they are reviewed over the next 12-18 months.

With the economy continuing to suck wind, vendors, too, need to find ways to get more value out of what they produce.

Its E-Sign Dedicated Service for Insurance is designed to deliver documents that meet all business, legal and regulatory requirements.

Experian QAS research points out business leaders' stances.

DIS OFFERS NEW MARKETING SYSTEM

Duck Creek, AssureSign partner to create an integrated solution that enables carriers/agencies to increase new business and retain renewals.

As the Web and mobility alter expectations, insurers can employ analytic tools to better serve customers.

For the fifth consecutive year, INN is pleased to recognize and congratulate 10 of the insurance industry's most extraordinary female leaders.

Hyper-social product development and innovation are the next frontier for insurance companies.

Long known for its resilience, especially through the recent financial crisis, the reinsurance industry is about to experience a new competitive landscape that will lead to pressure on earnings, notes international rating firm Fitch Inc.