Customer experience

Study finds nearly 20% of life insurance producers willing to switch to another carrier whose culture, style and office support are a better fit.

Insurer qualified its overall growth objective of working with agents who can provide “superior levels of customer service.”

The insurer says many features of the iPhone app and mobile site are useful regardless of whether a person is insured by Progressive.

The acquisition brings Confie Seguros closer to its effort to become the leading national insurance distribution company primarily focused on the needs of Hispanic consumers.

USAA tops list of insurers garnering high marks for being perceived as doing what’s best for their customers, not just their bottom line.

Critic contends that all this cloud terminology is sort of silly, and suggest that it may even be setting the industry back.

A panel of four C-level insurance executives agree: the economic crisis has changed the competitive landscape. Just what they intend to do about it is another matter.

Esurance is reaping significant rewards by revolutionizing its customers' online claims experiences.

Carriers look to business-specific social networking tools to improve their interactions with producers.

Just a few pieces of information may be all that is needed to identify you—yet new methods make breaching your privacy even easier.

The workers’ comp carrier adds auto and general liability to expand its offerings.

Six product lines have been made available on the platform, designed for high-volume transactions.

Helping to enhance enterprise agility, mashups can be an important tool for insurers.

The analyst firm recognized 28 insurers in eight different categories, and named Missouri Employers Mutual its Model Insurer of the Year.

The insurer seeks to bridge consumers’ individual financial needs with appropriate solutions.

The supplemental insurance company says agents can now access its proprietary software on any Windows-based laptop for a fraction of the original cost.

The Lloyd’s syndicate manager will use ClaimCenter to improve claims processing in its specialty lines areas.

Due to banks' sales success, life insurers are designing simpler products for bank reps to sell.

The agreement will enable Ironshore Inc.’s specialty health care division to provide brokers with a direct entry access point to a dedicated Allianz underwriter to secure coverage for foreign and clinical liability insurance needs.

BlueCross and BlueShield of Tennessee has announced the theft of identifiable data that affects an estimated 500,000 members.