Customer experience

DiversityInc named MetLife Inc. as one of its Top 50 Companies for Diversity, an honor awarded to companies that demonstrate consistent strength in CEO commitment, human capital, corporate and organizational communications and supplier diversity.

Zurich North America's Commercial Energy Casualty group is opening offices in the Southeast and Mid-Atlantic regions, the company reports. The opening of offices in Cleveland, Ohio and Atlanta, Georgia is driven by the company’s commitment to better serve the energy casualty market by delivering risk solutions more effectively to brokers and customers throughout North America. The Cleveland office will be the base of operations for an expanded mining practice, while the Atlanta office will serve accounts in the southeastern U.S.

Many Americans think it’s likely that electronic health records would improve the overall quality of U.S. medical care.

Insurance IT vendors should readjust their approach to selling solutions in a way that better meets the needs of their customers.

Insurance technology vendors should heed these tips when working with the analyst community.

In a Benchmark Survey conducted by the Professional Insurance Agents Association, agency principals rated “adjust claims fairly” and “pays claims promptly” as the two top factors when evaluating an insurer.

The insurer expects in 2010 to expand its benefits by offering online, real-time, face-to-face consultations with physicians.

When developing a multichannel distribution strategy, focusing on agent commission, lead generation distribution and communication can help prevent an agent revolt.

The CORE initiative seeks to build industry consensus on the tightening of the HIPAA standards to streamline health care financial/administrative transactions.

Guy Carpenter expects the reinsurance acquisition to strengthen and diversify its position in North America.

A new survey from Aon Consulting reveals that nearly 60% of employers surveyed expect their overall health care costs to rise because of the COBRA subsidy.

Industry conferences shy away from vendor-led sessions.

Bill intends to protect elderly consumers from fraud.

Insurers say an Optional Federal Charter (OFC) will streamline distribution channels, lower administrative costs and provide more product choices and pricing options for policyholders.

Rich Internet applications offer insurers expanded opportunities to interact with customers, brokers and agents.

Carriers can see many benefits by providing service over the Web to commercial lines customers.

CIOs consider integration and cultural choices when deciding between Software-as-a-Service and on-premise CRM.

Recognizing the potential for relationship building, a number of insurers turn to social media.

Exclusive to INN: Ara Trembly, among industry thought leader contributors.

Elimination of contentious group support clause paves way for enactment of regulations.