Customer experience

As the importance of the Web as a service channel grows, carriers need to recognize the importance of mashups as a business tool.

Deloitte identifies attributes of Gen Y that will help insurers create a customer service model geared toward the growing consumer group.

A new Gartner study says that, despite the fact that fewer than 10% of surveyed organizations currently run the latest version of their CRM suite, business execs are overwhelmingly eying upgrades.

The companies plan to deliver hosted solutions for interoperable exchange of health information.

New York Life’s mobile service offers consumers the ability to find product information, connect directly with the “Click-to-Call,” find a New York Life office or agent and learn how to become a New York Life agent and apply online.

Fort Dearborn Life Insurance Co. will leverage Global IQX solutions for group insurance rating and prospecting automation.

Two new studies from the insurer show how a comprehensive technology infrastructure can improve efficiency and patient satisfaction.

Property/casualty agents disclose in a survey what they want from carriers in services and technology; what factors matter the most when placing business; and how investments by carriers in agent technologies make a bottom line difference in agencies.

Capital District Physicians' Health Plan and Excellus BlueCross Blue Shield are the latest New York insurers to be named in the suit against Ingenix Inc.

CNA’s Risk Control unit developed a series of Webinars to educate its customers on business risks and applicable risk control solutions.

Store designed to offer health insurance assessments, self-service kiosks and information on current plan offerings to individuals and small businesses.

The new system will expose existing legacy assets as Web services, delivering patient liability information immediately to physicians and providers.

When it comes to customer service, technology can amplify a bad customer experience.

Sales methods in today's economy vary, making technology's role to customize its approach more important than ever.

Vendors, government Web sites seek to apprise consumers of options.

The U.S. health care industry will increase spending on information technology by 2.6% to $28.4 billion in 2009, according to the Stamford, Conn.-based research and consulting firm.

Children's Health Insurance Program launched a Spanish Web site to serve Pennsylvania’s growing Latino population and provide resources for parents to learn about the program.

EZissuelife.com quotes multiple products at one time, and doesn’t require a medical exam.

The result of feedback from the working uninsured, Startbridge.com offers benefits and health-related information.

Respondents to AutoInsuranceQuotes.com’s survey say they still value working with a live agent, and e-mail bridges that gap.