Customer experience

Softheon's product suite arms the Texas health insurer with improved enrollment and payment reconciliation capabilities.

The Italian company looks to establish greater transparency between insurance providers and customers.

Metlife's innovation center, LumenLab, is calling for new products in customer engagement, claims and the sales process,

The Hawaiian insurer aims to standardize policy administration, billing and claims using Guidewire's cloud-based platform.

The goal is to deliver more real-time policy information to customers.

EngageOne Video from Pitney Bowes streams safety videos to users mobile phones, computers and tablets.

The TAP application allows commercial insureds to activate response teams.

Taking pride in operational excellence speaks volumes to the technology challenges many insurers face as they evaluate aging systems that can’t perform to the customers’ expectations.

A majority of business leaders lack confidence in their ability to measure the effectiveness and impact of data, study finds.

CalcFocus’ illustration engine will be fully integrated into Sapiens’ core suite.