Customer service

Three common mistakes agents make and how to avoid them.

Insurance leaders are implementing integrated AI platforms or components that transform entire operational workflows and reimagine how operations function.

Insurers took a stock price hit from the advent of AI-based insurance apps, but that won't be the final outcome, according to expert observers.

AI cannot replace the seasoned judgement of an experienced underwriter.

Insurers that advance will align technology with strategy, empower their workforce, and measure success in outcomes that matter.

Readiness starts with understanding how existing distribution and value propositions perform when no one is helping explain them.

Three in 10 people in the U.S. shop or review insurance annually, according to a new survey from the Independent Insurance Agents & Brokers of America.

Integrating AI into insurance operations streamlines administrative tasks and allows agents to deliver more tailored customer experiences.

AI's ability to synthesize large amounts of data can free up agents and brokers to interact with and develop more personalized relationships with their clients.

Digital transformation in long term care involves reimagining risk management through intelligence, interoperability, and human centered design.

State Farm Mutual Automobile Insurance Co. will pay a $5 billion cash dividend to its auto-insurance customers.

Insurance deserts are areas in which consumers and businesses struggle to pay for or secure coverage

Democratized decisioning only works if management tools remain transparent and auditable.

Three secrets to accelerating enterprise-wide adoption for measurable impact while avoiding AI debt.

Insurance companies can and should play a big role in helping customers cut their policy costs.

Embedded insurance offers customers a seamless underwriting experience and integrates coverage digitally at point of sale.

Despite the decision to delay home ownership and starting families, 68% of adults under 40 still view life insurance as essential.

When AI is simply layered on top of policy-centric platforms, batch-based processes, and siloed data models, it inherits their limitations.

Insurers learned that 2025 was about regaining balance and 2026 will be about redefining value for customers with better data, tools and insights.

AI is reshaping how claims are handled, how repairs are performed, and how teams deliver faster and more connected experiences across the auto claims ecosystem.