Customer service

The move supports Zurich's new business in the country and is part of the insurer's expansion plan in Latin America.

The company, which became one of the largest property- casualty insurers in the U.S., was sold this year to Evan Greenberg’s Ace Ltd. for more than $29 billion

Kate Miller talks cybersecurity, big data and emerging trends in the industry.

The life insurer is utilizing iPipeline's iGO Drop Ticket software to make issuing policies a faster process for agents.

Finding an "insurance angle" for each new technology advancement is easier than ever.

The Virginia-based insurance software provider teams with 360Globalnet to meet insurers' IT needs.

Being good at the discipline of focusing on customer experience requires taking a broader view of customers’ lives and the context in which they are interacting with the brand.

IT researcher Spiceworks finds organizations are ponying up on new cloud services for web and email hosting and file-sharing.

The underwriter implements Instec at the recommendation of partner Axis Insurance.

Digitally native companies' adept use of data and analytics for customer interaction isn't going unnoticed by large insurers, who are working to better leverage data, industry experts say.