Customer service

Marketing and IT remain far apart on how much weight each puts on the need for collaboration and interaction, but the gap is closing fast, according to a report from Accenture.

The exchange is available to Cigna U.S. clients and prospective clients starting September 1.

Real-time omni-channel interactions will help change the face of the industry.

Online transactions and major new players in the market are bringing big shifts to the auto insurance business.

AIG, Amica, Legal & General and 8 other insurers among the finalists for the awards honoring best practices in insurance industry IT initiatives and strategy.

Erie, Nationwide and State Farm lead in satisfaction, according to J.D. Power; all insurers benefit by offering highly satisfying customer experiences, which result in increased customer loyalty and advocacy.

Chad Zenner will drive AssureStart’s digital marketing and branding activities.

CRM data analytics can enable a business to make the sales process smarter as well as empower field reps with easy access to business intelligence.

Insurer shifts from legacy platforms to realize improvements in multiple areas.

The offering will include full billing, claims, endorsement and renewal functionality for the carrier’s personal lines.

A recent survey identifies insurers' highest-priority investment areas over the next two years.

In a flat market, P&C insurers’ success now hinges on customer segmentation, tailored propositions and delighting them with innovative products and services, according to Bain & Co.

App offers a customized dashboard to help members create and track personal wellness goals and milestones.

Online consumers who access social networking sites from a smartphone are more likely to read, comment, like or share content posted by a company than their PC counterparts.

The most widely regarded as well as the most vilified state-run operations are experiencing technical glitches and data-management challenges.

Private exchanges change the way employee benefits have historically been offered; now the employee makes the decisions about their health care.

Insurer deploys new software to re-engineer its point-of-sale system.

Forrester Research finds apps are helping insurers increase revenues, decrease loss expenses and reduce risk.

The online offering is designed to improve communication with policyholders, insurer says.

The tool could give customized, 24-hour access that wasn’t possible with USAA’s website or its employees.