Customer service

Insurer deploys electronic delivery and reduces cycle time — from policy submission to final disposition — for participating customers by more than two weeks.

ForeSight illustration app is intended to boost agent efficiency and mobility for National Life Group’s life products.

The hurricane weakened to Category 1 upon landfall on the North Carolina Outer Banks.

Three recent HR moves demonstrate that large life insurers recognize customer experience as a strategic differentiator.

Rebecca Tadikonda will be responsible for global strategy to drive financial performance.

Major shifts in the health care market will lead to disruptive and ever-changing changes, including private exchanges, and those that realize the change and adapt to it will be the ones that are successful.

The agreement, which will result in more than 100 industry-specific enterprise apps, will significantly change how banking, healthcare, insurance and other markets operate.

18 states were given permission to opt out of SHOP’s employee-choice provision after determining it would produce adverse selection.

Insurer seeks to accelerate sales, service and policy delivery with electronic signatures.

Lincoln Financial received a second-consecutive Center of Excellence Certification for its customer service.

CNA.com’s multimedia tools help visitors learn more about their business insurance needs.

Many consumers find health care websites tough to navigate and are not satisfied overall, says J.D. Power survey.

Examining the administrative burden of doing business with the E&S market.

As media interest in health insurance exchanges decreases over time, the insurance industry will need to develop more effective communications to reach the uninsured.

The application is designed to enable organizations to combine mobile enterprise apps into business processes for mobile working.

Product lifecycle management and innovation management platforms also among the fastest growing through ‘18, according to Ovum.

Consolidation and fluctuating returns have complicated risk management, creating new technology priorities for insurers, according to Novarica study.

Insurers should be in the business of making life safer and better for consumers all the time.

Insurers can learn from the use of activity tracking in other fields to help their customers make better decisions.

What are the mobile leaders, including Allstate, Progressive, State Farm and Geico, doing to go from standard to strong?