Customer service

There is an inevitable rethink – again – about social media metrics.

In a crowded and price-driven market, Grange Insurance is concentrating on claims tech initiatives to retain customers and drive profitability.

The state is considering defaulting to HealthCare.gov, even as it pours millions of dollars into a last-ditch attempt to fix its dysfunctional HIX.

In today's competitive marketplace, insurers must be able to measure what's working and what isn’t with their mobile engagements.

The increase in time being spent interacting online via social media channels represents one of the greatest new business opportunities of all time. But for the insurance industry, it may represent one its greatest challenges.

Satisfaction highest among 'Loyal Advice Seekers;' Auto-Owners, State Farm and The Hartford lead the pack, J.D. Power says.

Most had been without coverage for at least two years and 72 percent decided to buy health insurance because of the Affordable Care Act, according to Kaiser Family Foundation.

By unlocking the value of petabytes of patient-specific data, health insurance plans will be able to help members to achieve their health care goals, says presenter at America’s Health Insurance Plans Institute 2014.

Fifty-six percent of health insurers responding to the survey said they will use a single-carrier private HIX as a sales channel for their products before year's end.

Visualization and gamification techniques will improve the technology experience for participants.

Consumer Agent Portal offers digital marketing services to independent insurance agencies through TrustedChoice.com.

A year after the policy began, 31 percent of those 19 to 25 told federal researchers they were in excellent physical health, compared with 27 percent on average from 2002 to 2009.

To overcome challenges, the team set up a war room, permanently staffed by representatives of all entities involved with Healthcare.gov, for real-time decision making.

Jonathan Kalman, president of Return on Intelligence, offered the following predictions, takeaways and advice at the IASA 2014 Educational Conference and Business Show in Indianapolis last week.

Insurance business and technology experts agree that a successful C-level vision is not just about keeping up with technology; it’s about more focus on the customer and less on caution-drenched decision making.

The site includes new features, educational content and access to workplace retirement plans.

To increase market share and increase relevancy, Accenture says insurers must plan for the blurring between the digital and physical world, the rise of crowdsourcing, the advent of the data supply chain and three other trends.

While insurers have spent years and millions of dollars acquiring or replacing information systems, there is a lack alignment between companies’ business and IT organizations, according to a panel at America’s Health Insurance Plans Institute.

Insurers are trying to reverse negative public perceptions that they are only looking out for their own financial bottom lines, says trade association.

For insurers, agent demand and claims efficiencies are contributing to a new sense of urgency to embrace mobile apps.