Customer service

The proposed solutions are intended to improve affordability, stability and accessibility of health care for consumers.

On day three at IASA’s 2014 Educational Conference and Business Show, we take a look at why all insurers should care about ORSA, and SMA's Karen Furtado evaluates the billing system market.

Canadian insurer to implement policy admin, billing, claims and customer management.

On day two at IASA’s 2014 Educational Conference and Business Show, insurers discuss what they're doing to inspire new talent, and Novarica's Robert McIsaac identifies the biggest disconnect between IT and the business.

From day one at IASA’s 2014 Educational Conference and Business Show:• X by 2’s CIO Advocate Frank Petersmark identifies the biggest surprises during a core system project.• Insurers discuss what they are doing to impress their customers.• The threat of a diminishing knowledge workforce is real and insurers are taking action. • Beth Mercier, IASA’s outgoing president, reflects on some of the work that went behind this year’s show.

The subscription-based applications are intended to help advance clients’ CXO agenda.

The PureCloud suite is designed to enable communications, collaboration and customer engagement, and is built on a distributed-cloud architecture.

Younger auto insurance shoppers are more likely to choose brands based on website information and navigation, according to study.

Sensors and devices are creating new approaches to premium billing.

SMA study shows insurers look to improve customer experience through communications and document management tools.

Retailer partners with Autoinsurance.com; consumers can receive multiple competitive quotes from Progressive, Esurance, Safeco, The General and others, and purchase policies online.

UBI, which uses telematics to monitor how many miles an automobile travels or how a driver handles a car, is one of the hottest areas in P&C insurance. Here’s what CIOs need to know.

A recently released Accenture survey, "Eighty Percent of Consumers Believe Total Data Privacy No Longer Exists," outlines six ways in which consumers would like companies to be transparent about how their personal information is being protected.

Many benefit brokers found a scant number of insurer options when assisting consumers on the Affordable Care Act’s public health insurance exchanges.

The flight protection program is designed to protect travelers from delays and cancellations.

The acquisition can lead to more telematics insights and speed to market.

While updating its online quoting tool, the insurer used multiple layers of measurement to understand how people were interacting with its website.

Health insurer intends to use analytics platform to increase customer engagement, benefits usage and customers’ health.

Based on itinerary and location, users can receive real-time alerts, risk management mitigation tips and tools to manage medical incidents, insurer says.

Members of Congress came out swinging Wednesday at a committee hearing with top insurers called as witnesses to determine whom of the more than 8 million Obamacare enrollees have paid their first month’s premium.