Customer service

Customers still desire the human touch of agents—if it's provided in real time and on the platforms they prefer.

Customer analytics is presented as the driving force behind big data success in new survey results.

Insurer worked with InfoBeans on recent mobile expansion.

Vehicle repair times and satisfaction with the repair process both decline.

App will soon be available on both iOS and Android platforms.

A new report from Forrester provides an overview of mobile capabilities in insurance, including an array of potential functionalities and customer interest.

Insurer looks for greater flexibility and efficiency from BillingCenter, a Guidewire product.

Experian QAS survey finds fewer than 1 percent of businesses lack data quality initiatives.

In an effort to meet customer demands, the insurer's new products are designed for customization.

The new offering, IBX Wire, is designed to enable members to connect directly to the insurer and manage their personal health care via mobile device.

Insurer announced plans to hire hundreds of new claims and customer service employees in Tucson.

Insurer eliminates paper processing requirements for individual disability income policy administration.

Aplifi enables submissions of annuity and life insurance transactions through mobile platform.

Which company will change the insurance purchasing model and transform the buying process by using a tool like a choice engine?

Agents and carriers can work together to develop mobile applications and interfaces to enable clients to stay in contact with their agent throughout the entire policy lifecycle, not just at the time of a claim.

Mobile claims applications clearly have the potential to increase customer satisfaction by offering greater speed, accuracy and transparency into processes that were previously opaque. But without proper planning, they can prove to be a double-edged sword.

The added difficulties and pressures that come with providing claims coverage through a mobile app.

This compilation of the top slideshows of 2012 is based on pageviews and represents the biggest topics and trends from the past 12 months.

INN’s top videos list is based on views and contains must-know information from some of the most forward-thinking voices in the industry.

Mobile Rhino, a program managed by Stuckey & Company specialty insurance broker, has launched a free mobile app that offers a six-point protection plan that covers loss, theft and digital life protection for ID theft and personal privacy. The plan is designed to cover more common issues such as accidental damage, electrical and mechanical malfunctions as well. The insurance plan covers all generations of iPhones and iPads, with future expansion to offer coverage of other smartphones and devices, such as Android.