Customer service

CEO anticipates a growth period as insurer expects 2012 earnings to double last year's.

A recent report from PwC outlines the four technology pillars to a forward-thinking 10-year business plan.

Life insurer turns to Informatica to help shore up there customer experience infrastructure with improved master data management, enterprise data integration and data quality.

Genworth study identifies four consumer groups most at risk of being underinsured, recommends annual insurance reviews.

Implementation of the web-based platform from ISCS is already under way, according to the mutual insurer.

For being such a smart industry, the link between customer engagement and user experience appears to be stuck in a blind spot.

Health insurers, in particular, are finding innovative ways to engage their customers, keep them healthy and build brand in the process.

New York Life leads life insurers in customer satisfaction; State Farm and Progressive share the top spot among P&C insurers.

Insurer anticipates using OnBase throughout the enterprise to connect information in policy management, billing and claims systems.

Attorneys General around the country receive notices from the insurer this morning about social security numbers, driver’s license numbers and other personal information of its customers being compromised.

Consumer demands take center stage as Intact Financial purchases UXP software with the hopes of becoming more agile.

Social media represents the latest in a string of technologies that companies shy away from initially, only to eventually embrace it and realize its full potential.

With boomers growing older and new demographics taking center stage, how much longer will agents and advisors be the preferred source of information for customers?

Insurance Telematics is the overnight sensation that's been more than a decade in the making. And while telematics, usually associated with usage- or behavior-based insurance, is frequently portrayed as a revolutionary idea, it has failed to live up to its potential. Until now.

Mobility has quickly become the most expansive, accommodating and transformational technology in the insurance industry. Just take a look at some of the bold claims circulating recently, including the title of a recent report, "The Future of Insurance is Mobility," from Forrester Research.

MobileProducer designed to enable access to accounts, policy information and more for insurance producers on the go.

GEICO has announced iPad application updates designed to make it easier for customers to conduct business and learn about their policies.

New sales tool aims to simplify the process of setting IUL assumptions for producers and clients.

Per unit costs for life insurers drop dramatically, as do errors and the business-cycle time.

40 percent of mid-sized and 10 percent of large P&C insurers are implementing or planning such projects, and many challenges are foreseeable, Deloitte research says.