Customer service

As the company considers its mobile strategy, Waleed Sharaf, VP of Information Technology, ICW Group, discusses some of the possible solutions to address the requirements of several customer types.

Mortgage technology solution designed to help homeowners refinance electronically.

Insurers plan on seeking growth through claims upgrades over the next three years.

While online service is preferred overall, Celent survey also found that younger consumers favor face-to-face interactions for complex customer service issues.

With upgraded app, dental insurance members no longer need to carry physical ID cards.

With life insurance ownership at an all-time low, a top-tier insurer gets creative in an attempt to meet customer desires.

Online tools and a structured framework designed to help financial advisors address lifetime income planning needs.

Insurers headed into the year set to face some of the industry's biggest challenges, most have overcome the obstacles, but not all.

Software to boost multichannel marketing and spur customer segmentation.

Auto-Owners, Amica and Erie Insurance lead the pack in overall satisfaction, according to J.D. Power study. Fairness, ability to manage expectations and communicating the progress of a claim most important.

Novarica Research Council Impact Award Nominee of the Day: Allstate Financial enabled producers and customers to legally bind an electronic signature to a life insurance application via the internet.

Novarica Research Council Impact Award Nominee of the Day: Through a pair of CSR-focused projects, PEMCO Mutual Insurance Company created a customer-centric perspective that has led to better customer service and improved sales opportunities.

New website to better suit consumer, business needs.

Home energy management services suite designed to serve customers via breakdown coverage.

For insurers, maintaining a presence isn't enough; they need to start thinking about how they're approaching social media interactions in order to glean results.

GEICO has the simplest brand among U.S. insurers, according to Siegel+Gale released its 2012 U.S. and Global Brand Simplicity rankings today. GEICO, ranked 21 out of 125 U.S. brands, was the only insurer to be considered a “leader,” as Allstate, which was ranked 84th in the United States as the only other insurer listed, was the last brand included in the “middle of the pack” section.

In the mobile business space, insurers must play by the rules consumers dictate.

Esurance announced an “Express Lane” for customers seeking insurance quotes and coverage online, needing only a name, address and date of birth to provide such services.

Great American Insurance Group, nominated for a Practice award, wanted to create a competitive advantage and excellent customer experience by offering customer mobile applications to deliver self-service functionality.

New section of company website features white papers, podcasts, insights into events and trends, and economic outlooks.