Customer service

Life insurer moves to increase productivity through CRM, forms technology upgrades.

State Farm has made its Driver Feedback mobile app available on Android devices. This free app is designed to turn a person’s cell phone into a pocket-sized driving coach when placed in the car.

The new market demands a nuanced approach to reaching consumers, one that involves subtle tactics using today's networks of influence.

Insights from Novarica's Matt Josefowicz on technology trends for the upcoming year: social media, web-to-mobile transitions and those expensive core system modernizations.

Carrier pushes continuing education by offering two free courses to staff members.

Carriers need to become “customer-centric,” embracing a variety of insurance products and technologies to support the customer experience.

Internal app enables mobile quoting and sales for iPad users, with Android compatibility yet to come

Charging customers fees to conduct e-commerce is a bad idea and will create scrutiny and ill will; something insurance carriers always need to avoid.

New report examines how insurers can steel themselves for coming changes in the healthcare market.

New report examines how insurers can steel themselves for coming changes in the healthcare market.

In a new report, Aite Group offers a look at who is and isn’t buying life insurance, and for what reasons.

Guardian Life Insurance is actively recruiting hundreds of business professionals looking for a new line of work.

Although China's total insurance premiums in 2011 rose 10 percent to 1.43 trillion yuan ($226.64 billion) from a year earlier, many insurance companies have not kept up with "the profound changes in the external environment," according to the country’s regulatory body.

Propertycasulaty insurers got some more bad news this morning, this time from Ernst & Young, which predicted their ongoing struggle to succeed against a tide of further economic ills.

Many positive ways to look at this proactive approach to preventing fraud conducted over social media sites.

Consumers want more technology in their vehicles, both for safety and infotainment purposes, and they expect it to appear in all vehicles, not just luxury lines, according to a new study from Accenture.

The always-on, always-up digital culture that has been so readily adopted by younger Americans is having an impact on direct mail, according Mintel Comperemedia, a firm that provides competitive intelligence services. The firm reports that direct mail volume to consumers from life, health and property/casualty insurers is down 11 percent in Q3 2011 compared to Q3 2010.

Internal use and consumer outreach using social media will undoubtedly persist, but it may take marketers to push the format to flourishing heights.

Allstate is putting its money where its mouth is when it comes to claims service.

Online Insurance Marketplace, an online community for educated consumers to shop and access quotes for insurance plans from various companies, has taken its social media efforts to a new level, promoting life insurance on its Facebook page by offering a simple poll question.