Customer service

After profiling 10 document automation systems for its recent report, Celent suggests five factors to consider before investing in the systems.

Perr&Knight, a provider of insurance support services, will launch an insurance technology services arm next week, the company reports.

In an effort to assist its producers in managing their pipelines and communicating with carriers, one agency implemented enterprise social networking tools.

By its nature, the military requires its personnel to be constantly on the move, and USAA seeks to move just as quickly-if not faster-with its mobile offerings.

Insurers need to figure out how to use new collaboration tools.

Insurance business process outsourcing market blossoms; driving costs out of the claims process.

Does this mean that our technology providers have emerged from the economic sweat lodge and are now gathered around the tribal fires chanting “Kumbaya” for your benefit? Probably not.

Through May, State Farm provided more than $2.5 billion in catastrophe claim payments to its customers across North America.

As the insurance industry continues to recover from an ailing economy, the focus on life insurers’ overall financial health has been largely a “wait-and-see” one. Unlike property/casualty carriers, whose cash flow is relatively fluid, life insurers’ success is tied largely to superior, sustained financial management.

June 8, 2011 is the last day nominations for Women in Insurance Leadership awards will be accepted.

Survey results reveal increase in real-time upload and commercial lines download.

Product designed to allow agents and brokers to personalize customer communications for increased profitability.

The family of device-agnostic mobile insurance apps intended to give agents, insurance pros and policyholders on-the-go access to services from both L&A and P&C systems.

Japanese companies are selling “one-time” policies for risks that are interesting and surprising, thanks to wireless technology.

Survey targeting several sectors reveals that insurance and mobile telecom rank lowest in respondent satisfaction with communication levels; banks ranked highest.

Functionality to provide agents, financial advisers and policyholders access to application status, account balances and commission payments.

iCRM to provide dashboard with widget interface, personalization, customer experience management and insurance analytics.

The annual insurance technology conference saw shifting trends, but issues from the past remain a challenge.

National Association of Insurance Commissioners affirms the need for producers in state health insurance exchanges, and the appropriateness of compensating them in several ways for their services.

Joint technology product development and launches highlight “partnership” theme at latest insurance conference.