Customer service

Tablets—especially the iPad—have been an “agent of change” for the London insurance market.

Accenture survey finds younger consumers still prefer to purchase insurance through agent networks.

Adopting social media for business purposes is all the rage among journalists and analysts, but on the ground, it has yet to achieve traction in insurance.

Insurers may want to keep an eye on Google's new 'Advisor' portal, which connects consumers to all of the company's financial search engines.

On day two of the INN Newscast covering the 2011 ACORD LOMA Insurance Systems Forum, Shane McCullough, ACORD’s chief enterprise architect in charge of ACORD’s Framework initiative, shares how standards users can benefit from the Framework’s latest advancements.The INN Newscast team also takes a peek inside a couple of sessions that take a realistic look at the upside—and the downside—of emerging technologies.Finally, insurance carrier attendees identify their top technology initiatives for 2011.

Solution intended to assist with administration, management of Aon’s life, health portfolio.

Vertafore, BOLT Insurance Agency among companies recognized in annual ranking.

Guidewire solution designed to reduce manual billing processes, provide weekly enhancements.

The 2011 ACORD/LOMA Systems Forum began Sunday with vendors concentrating on familiar themes, but also placing more emphasis on mobile tech than in previous years.

Insurance Networking News is proud to present its INN Newscast. This special video edition brings you exclusive coverage from day one of the 2011 ACORD LOMA Insurance Systems Forum in San Diego.Broadcast includes: • LOMA SVP Jeff Hasty discusses the life and annuity industry’s current challenges.• Monique Hesseling, head of personal lines/small commercial segment development for Zurich and the chairperson of the ACORD Standards Committee, breaks down the organizational changes at ACORD and what this means for insurers. • Attendees answer the question: Where within your own organization have you seen the most benefits from standards use? 

Plaintiffs allege medical treatment was wrongfully denied by USAA.

More than 40% of financial services’ senior human resources professionals identified a stronger focus on pay issues over the next 12 months than on other HR changes, according to a poll conducted by global professional services company Towers Watson. The survey respondents noted risk adjustments to financials or incentive pools as the most expected shift in pay policies, and a focus on pay issues rather than other changes, such as linkage of deferred vehicles to business unit performance (16%) or longer vesting periods (15%).

Survey shows consumers becoming markedly less apprehensive about purchasing auto policies online.

Confusing wording makes auto insurance policies incomprehensible to 36% of American drivers, according to a survey.

The new group will provide those in the life insurance and annuity market with advice on risk mitigation and financial leverage.

Agency-centric insurer pays $1 billion to acquire Esurance and expand its presence on the Web.

insurance, claims, losses, disaster recovery, Chubb, Japanese catastrophe

Kasina's "Social Media Index" ranked the five most successful users of social media amongst asset management firms.

Nearly 50% of global consumers believe their financial institutions don't care about them.

Insurers may be interested to learn how banks are putting tablets to good use to aid their sales staff.