Customer service

Before the end of the month, the U.S. government will seek buyers for its stake in American International Group (AIG). Nasdaq, reports the estimated value of the shares at between $7 to $30 billion.

The Centers for Disease Control and Prevention analyzed the costs of auto crash deaths by state; finds that half of all costs come from just 10 states.

During the month, Allstate deployed more than 3,000 claims professionals to assist with more than 100,000 claims.

The recent storm surge affecting great swaths of the nation has placed the onus on carriers to demonstrate superior customer service with swift claims handling.

Remember this when creating your strategy: It’s not about how you want to sell, it’s about how your customer wants to buy.

Research shows few pre-retirees have plans for retirement; LIMRA responds with an app for that.

For at least the past decade, some have been predicting the extinction of agents, but there are many reasons why they will continue to thrive.

Janelle Dziuk of USAA discusses her company’s award-winning enterprise systems project.

Network of distributors to offer strategic insurance products as part of wealth management plan for ultra-high-net worth clients.

Web-based system to enable streamlining of billing and collection processes.

Accenture survey finds that 70% of organizations are utilizing data for two or fewer areas of the business.

Insurers may be interested in learning how advisers and asset managers are utilizing social media to their advantage.

The 4% drop in April was largely due to discounts given to larger customers, reports MarketScout.

Customer experience framework promotes greater use of data and success with initiatives, Forrester reports.

Agents and advisers should be well versed in the facts and fallacies regarding disability income insurance.

The insurer announced two annuity riders with four investment options designed to minimize volatility.

Executives in the C-suite are counting on risk managers to take a more active role in integrating enterprise-wide risk management with their broader strategic goals for the organization, according to a survey results released by Marsh and the Risk Information Management Society (RIMS).

Property insurance losses from the deadliest U.S. natural catastrophe since Hurricane Katrina in 2005 are estimated at $2B to $5B, according to CAT modeling experts, prompting President Barack Obama on Friday to pledge federal aid to the tornado-ravaged U.S. South.

Insurers may learn from bank IT execs' plans regarding the rapidly multiplying risks that result from the use of mobile devices outside the firewall by both executives and consumers.

The sixth annual INN's Women in Insurance Leadership program profiles women insurance professionals whose leadership and performance has redefined their business and its application of technology.