Customer service

Blue Cross Blue Shield of Massachusetts’ payment reform initiative shows success in improving patient care, lowering cost trends.

Keith Jensen, chief marketing officer, Plymouth Rock Cos., provides insight into the insurer's award-winning customer experience project.

User experience solution designed to provide enhanced service to distribution channels, beginning with agents and internal users.

Finance 3.1 CRM solution features new functionality and enhancements to existing capabilities.

NBIC completes implementation of PipelineClaims 4.2 software as part of its legacy modernization strategy.

Apple nearly doubled the number of total Android activations of phones or tablets for enterprises in 2010, a report finds.

A survey says small business decision-makers prefer tech-savvy insurers, but how many carriers currently have the tools in place to win their business?

To which potential customer are you more likely to extend a policy: one of the subjects of Discovery Channel's Dangerous Catch, or Fred, who's pushing paper all day a few cubes away?

Thanks largely to increased regulation, insurers will demand innovation, transparency and stability from sourcing providers.

Almost one-third of Brits believe that it's acceptable to commit home insurance fraud, a survey finds.

RepairView vehicle repair monitoring service now accessible on any smartphone.

As he continues to battle cancer, American International Group’s Robert Benmosche says he will stay on as chief executive until 2012. In a statement, Benmosche, who says he is responding very well to “aggressive chemotherapy,” said he expects to work another 12 to 18 months before retiring. Benmosche took the helm at AIG in August 2009 as the company began selling assets to repay the U.S. government for $182.3 billion in assistance in received in 2008, including $40 billion from Trouble Asset Relief Program (TARP).

Insurers may be able to learn from banks platform integration problems.

A new report says smartphone users are more likely than PC users to fall victim to phishing and providing confidential information.

While the movie portrays Facebook as a platform born of a grudge by a jilted, love-struck student, insurers are taking the site very seriously.

Nationally syndicated show to provide listeners with facts, analysis about today's health care system.

AXA China Region Insurance and Tokio Marine & Nichido, Fire Insurance Co. are a few of many insurers effectively using technology, analysts say.

Nominations for best practices section of program extended to January 25.

The free MoveTools app offers users a customizable checklist to help plan their move, and create an inventory of their possessions.

Nearly half of Gen Y survey respondents plan to start their own business in the next five years, and they’ll be targeting tech-savvy insurers for coverage.