Customer service

Insurers may want to ensure consumer adoption of their mobile wares doesn't fall short of expectations, as experts predict banks will struggle without proper promotion.

Allstate announced the launch of Tag In, its latest mobile messaging smartphone app for iPhone, Android and Blackberry users.

Individuals can securely purchase policies online and immediately print policies and ID cards.

Solution intended to foster payor/provider alignment, promote engagement with two-way communication through a provider portal and interactive dashboards.

Aetna announced today that Chairman and CEO Ronald Williams will retire from in April 2011. Effective Nov. 29, 2010, he will become executive chairman, and Mark Bertolini, currently Aetna’s president and head of business operations, will be appointed CEO and elected to the company’s board of directors. Aetna said the board intends to elect Bertolini to the additional role of chairman upon Williams' retirement.

It’s no secret that agents and brokers continuously rank “ease of doing business” as one of their top priorities when choosing a carrier partner. The subject of a recent survey, 7,800 independent agents and brokers were asked to rank more than 200 property/casualty carriers, and name their top performers.

Preliminary research results from NCCI indicates a 4% drop in claim frequency for 2009.

To date, insurance pricing and conditions have remained stable, with flat or lower pricing being typical for the majority of insureds in the majority of coverage lines, notes insurance broker Marsh, which issued a report this week on the state of the P&C and reinsurance markets.

Insurers may glean ideas from successful mobile apps developed by their banker brethren.

Improved productivity, cost savings and simplified work processes are making enterprise mobility increasingly important for insurers’ technologically inclined workforce. In a recent survey of top business leaders, IT experts and mobile developers, Pyxis Mobile, a mobile application platform provider, found that companies are expanding beyond just mobile applications for field services and sales people, to empower all employees.

Shops can write an estimate and run complete management systems on the Apple iPad.

Insurers looking to get into the mobile payment game may want to heed this unfortunate reality.

Identity technology expected to underpin customer and business partner access control across the company's U.K. websites.

Survey finds ignorance of terms, suspicion of payout, slowing sales Down Under.

Insurers ranked No. 42 out of 50 industries in regard to their social media savvy, just ahead of debt collectors and hair salons, but way behind banks, which were ranked No. 3 in the report.

San Diego and San Jose, California rank number one and number two respectively for drivers with alcohol-related driving violations, according to an Insurance.com survey of 20 major metropolitan cities in the United States.

A four-year look at how the life and annuity industry functions reveals some consistency in the key issues facing the sector, yet response to those issues varies, according to survey findings from “An Industry in Transition,” published by Robert E. Nolan Co.



Seminar directed at insurance rookies, those in technical positions within insurance companies who provide internal support, and those who want to sell to insurers.



In a suit filed by Allstate Insurance Co., against from Toyota Motor Corp., the insurer is seeking to recover more than $3 million Allstate and affiliates paid in claims for accidents linked to unintended acceleration in Toyota vehicles.

J.D. Power survey says customer dissatisfaction highest in five years as sinking home values engender unease over premiums.