Customer service

The Independent Insurance Agents & Brokers of America (IIABA) announced the 224 independent insurance agencies that have been selected for the 2010 Best Practices Study. Agencies are selected from across the country after a nomination and vetting process.

Insurers may want to keep an eye on the success of the card issuer's new app, which allows users to post details about their purchases.

National Union Fire Insurance Co. allegedly violated Minnesota law by selling at least 1,500 "Essential Health" plans to Minnesota residents.

A difficult economy and poor customer service may encourage fraud, according to a new Accenture survey.

Pega Claims for P&C insurers is designed to enhance ease-of-use and improve service delivery.

Almost 80% of insurers are willing to outsource printing and mailing, but there are other, less drastic ways, to save money.

New report reviews solution providers as response to insurance agents’ demands for technology solutions that make it easier to do business.

Insurers should look at six key areas going forward to develop a competitive advantage.

New survey says life insurers need to provide more information about the products they offer.

Personal and Commercial Lines Interface Leadership awards were presented during ASCnet’s 2010 TENCon event; Allied Insurance and Chubb won Innovation Interface Leadership Awards.

At CSC’s Future Focus, the buzz was around consumers, agents and mobility—all topics insurers can’t ignore.

AgentFirst is First American Title’s mobile app for Android and Blackberry smartphones.

All these technological changes are reshaping customer expectations. What’s a carrier to do?

Seeking to repay its debts, Liberty Mutual Holding Co. reportedly announced today that a unit providing coverage through independent agents will sell up to $1.41 billion in shares through a public offering.

HHS launched a Spanish-language version of the HealthCare.gov website, which was mandated under the health care reform law.

Product to provide states with technology options to help residents purchase health insurance.

Version 10.5 features upgraded location analysis and customer data mapping for insurers.

New app to provide connectivity to Aon Benfield’s placement platform, FAConnect.

It’s no secret that claims management is a key indicator of customer service. A Consumer Reports' reader survey revealed 86% of readers who filed were highly satisfied with the handling of their claims among 22 insurance companies.

Commercial Lines Billing system is designed to streamline the billing process, and increase the time and cost efficiencies for companies and their clients.