Customer service

Experian QAS research points out business leaders' stances.

DIS OFFERS NEW MARKETING SYSTEM

Duck Creek, AssureSign partner to create an integrated solution that enables carriers/agencies to increase new business and retain renewals.

As the Web and mobility alter expectations, insurers can employ analytic tools to better serve customers.

For the fifth consecutive year, INN is pleased to recognize and congratulate 10 of the insurance industry's most extraordinary female leaders.

Hyper-social product development and innovation are the next frontier for insurance companies.

Long known for its resilience, especially through the recent financial crisis, the reinsurance industry is about to experience a new competitive landscape that will lead to pressure on earnings, notes international rating firm Fitch Inc.

Insurers and agents are making better use of aggregators, social media and micro sites to garner new business.

Held up against the maturity of the Web as a platform, the rate at which customers have embraced self service seems wanting. Yet, inexorably, carriers are seeing an uptick in adoption for self service in areas ranging from bill pay to policy renewal.

Path still uncertain, says FEMA, insured losses still a guess.

Insurers should ensure that the Web portals being used to simplify transactions with agents and customers don't make things harder on them.

Social media continues to be a topic of conversation among insurance executives even though studies have indicated the insurance industry has been slow to accept and adopt the technologies. Moreover, results from a June survey show that even among insurance producers who have adopted social media a majority does not believe it is helping them to generate leads.

Plan includes new hire, series of forums for financial advisors.

Leading property/casualty insurers use CDC data when messaging the importance of safe driving to their policyholders; and insurance aggregators such as Insureme.com deliver the CDC message of safe driving in their promotional campaigns.

How do increased automation and the advent of “swarms” fit in an industry that seriously values its personal interactions and relationships?

The insurer’s “On the Move” Android widget automatically responds to texters; lets them know the driver is busy.

CellControl and IronBridge Partners team to deliver actuarially supported premium discount programs to parties using CellControl’s distracted-while-driving solutions.

Workers’ comp insurer’s online suite, Safety Cornerstones Express, is designed to help members of Self Insured Groups (SIGs) learn how to maximize earning potential.

While a handful of insurers already have begun to offer mobile deposit, those not yet in the game may want to watch how banks first leverage the technology.

The insurer lost data containing customers’ identity, bank account and credit card information and details of their insured assets.