Customer service

Insurer group hopes Mitchell's WorkCenter will reduce cycle time and increase customer satisfaction.

Customer satisfaction with auto insurers declined considerably from 2009, says report, but much of that may be tied to flawed perception.

New report details value proposition for using semantic Web technologies.

A survey ranks the underwriting processes most-influenced by technology, and the ways improving underwriting ops can aid collaboration.

New York-based MetLife confirmed that it priced a 75 million common share offering at $42 a share (below yesterday’s closing price of $42.73), to raise $3.15 billion to help fund the cash portion of it acquisition of American International Group Inc.'s American Life Insurance Co. (Alico).

The fourth annual INNovators Awards has been enhanced this year to include additional awards in three specific categories that recognize the full complement of insurance technology excellence across all aspects of the business.

Insurers want to engage distribution network, drum up sales with technology.

Banks are starting to allow non-Web banking customers to access their accounts via their mobile devices; would this also work for insurers?

Insurers must devise a plan to communicate with aggregators, properly utilize agents and create an effective multi-channel management strategy.

Regulators at the U.S. Securities and Exchange Commission have directed The Hartford Financial Services Group Inc., to provide additional details on $2.1 billion of securities that have traded at less than half of what the company says they're worth for more than a year, Bloomberg reports.

Health insurers using “accounting tricks” to undercut the MLR law, charges political action group.

As also seen in the United States, technology isn’t the only deciding factor for UK brokers placing business, according to a new survey.

Directors' and officers' liability insurance (D&O), along with errors and omissions (E&O) coverage and fiduciary liability, constitute property and casualty (P&C) insurers' most direct underwriting exposure to the financial crisis, says Moody's Investors Service.

ISO and Atmospheric and Environmental Research team to deliver instant online weather forensic data through ISO ClaimSearch.

Recent study notes low customer satisfaction among corporate risk managers as carriers and brokers retrench to improve their own bottom lines.

Commercial property & casualty business is suffering from excess capacity in the hunt for market share, resulting in another quarter of declining renewal pricing, according to The Council of Insurance Agents & Brokers’ second quarter Commercial P/C Market Index Survey. On average, renewal rates dropped by about 6% in the second quarter, compared with a 5% decrease in the first quarter of 2010, notes CIAB.

Giving customers what they want seems like a no-brainer, but where do we draw the line between service and servitude?

Ascinsure Specialty Risk to offer insurance solutions for crane owners and operators, scaffolding, rental equipment and party goods dealers and all types of inland marine markets.

Insurers may want to note that as the use of mobile banking increases, many consumers still prefer traditional channels for more-complex transactions.

Imagine the benefit of agents logging in and accessing application processing or customer verification services, or internal departments helping with claims processing or adjusters in the field.